Shipping Policy
Effective Date: March 11, 2025
At Trustcity, we are committed to delivering your order as quickly and safely as possible. This Shipping Policy outlines our procedures for shipping and delivery.
Shipping Methods
We offer a variety of shipping options depending on your location:
- Standard Shipping: Delivery within 5-7 business days (UK)
- Expedited Shipping: Delivery within 2-3 business days (UK and international)
- International Shipping: Delivery times vary based on destination
Shipping rates are calculated at checkout based on the weight of your order and destination.
Processing Time
Orders are typically processed and shipped within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.
Shipping Restrictions
We currently do not ship to P.O. boxes or APO/FPO addresses. Some international shipments may be subject to customs duties and taxes, which are the responsibility of the customer.
Delays
While we strive to ensure timely delivery, Trustcity is not responsible for delays caused by external factors such as customs processing, severe weather, or courier issues.
Contact Information
For any questions regarding shipping, please contact us at:
Email: info@trustcity.xyz
Phone: 070 5324 4522
Thank you for choosing Trustcity.